Refund & Cancellation Policy

1. Are tickets refundable?

Yes — paid tickets are refundable according to the rules below, unless an event page explicitly states that a particular ticket category is non-refundable. Non-refundable tickets, if any, are always labelled before purchase.

2. Customer cancellations

• More than 72 hours before the event starts: full refund of the ticket price, excluding any non-refundable convenience fee disclosed at purchase.
• 24–72 hours before the event starts: 50% refund of the ticket price.
• Less than 24 hours before the event starts: no refund, unless the cancellation is due to a documented medical emergency, in which case we will review requests case by case.

Deadlines are calculated from the event's published start time in its listed timezone. To cancel, contact us using the details below before the deadline with your booking reference.

3. Event cancellation by the organiser

If an event is cancelled outright and not rescheduled, ticket holders receive a full refund of the amount paid, including any convenience fee. We will contact affected attendees using the details provided at booking and process refunds automatically where possible.

4. Postponement or rescheduling

• If an event is postponed, existing tickets remain valid for the new date.
• If you cannot attend the new date, you may request a full refund within 7 days of the postponement announcement.
• If the event is rescheduled more than once, ticket holders may request a full refund regardless of the original purchase terms.

5. Significant changes to the event

If the venue city, headlining act or core programme changes materially before the event, ticket holders may request a full refund within 7 days of the change being announced.

6. How to request a refund

1. Email beyondevents1806@gmail.com with the subject "Refund request" and your booking reference.
2. Include the name on the booking and the reason for the request.
3. We will acknowledge your request we usually respond within 1 business day..

Approved refunds are processed to the original payment method. Banks and payment providers typically take 5–7 business days to credit the amount after we process it. We will share a reference number for every processed refund.

7. No-shows

If you do not attend the event and did not cancel before the deadline, the ticket price is not refundable. This does not apply where the event itself was cancelled, postponed or materially changed.

8. Duplicate or failed payments

If you are charged twice for the same booking, or charged for a booking that failed, contact us with the payment references and we will verify and reverse the duplicate or failed charge in full.

9. Contact for refunds

Email beyondevents1806@gmail.com or call +91 86556 17026 (Monday to Saturday, 10:00 AM - 6:00 PM IST).